Wagas Reward Program Terms and Conditions

These terms and conditions, including the Privacy Policy referred to below, govern the Wagas Reward Program (WRP) in China and constitute a legal agreement between you and Wagas. Capitalized terms used in these terms and conditions (and not otherwise defined herein) will have the meanings set forth in the “Definitions” section below.

You affirm, represent and warrant that you are at least 18 years of age (or have your parents’ or legal guardian’s consent), and are fully able and competent to enter into these terms and conditions and to abide by and comply with them. You agree to provide complete and accurate information as requested by Wagas, such as when registering your WRP Account with Wagas, including your real name, mobile number, date of birth and email address. You also agree to maintain and promptly update your WRP Account information to keep it accurate, current and complete.

To register your WRP Account, simply follow us on WeChat by scanning our Wagas WeChat Public Account QR Code or by searching our WeChat ID – Wagas沃歌斯. Click “Member Rewards” on the menu bar and a registration form will appear for you to complete. That will also display and/or link to the full terms and conditions. By clicking the “Submit” button, you will acknowledge that you have read these terms and conditions, understand them, and agree to be bound by them. If you do not agree to these terms and conditions, please do not continue with registration.

Program Overview

We welcome new and existing customers to join the Wagas Reward Program. WRP is our way of saying thank you to our loyal customers.

Registered members can earn WRP Points when purchasing full-priced products at participating Wagas and Baker & Spice stores using Eligible Payment Methods – earn one point per every RMB spent. To earn WRP Points – register your WRP Account, order qualifying products, scan your My Virtual Card (a unique membership QR code automatically generated upon successful registration) and pay.

To receive WRP Points, you must present and scan your unique membership QR code at participating Wagas and Baker & Spice stores. Wagas reserves the right to remove points from your WRP Account if purchase that resulted in earning points is reversed for any reason, such as because of a dispute or a return of the purchased product.

To redeem WRP Points on promotions – first, enter your Pin Code to download e-coupons available to you (level of e-coupon access is dependent on Membership Level), order qualifying products, and scan e-coupon before finishing payment.

For the security of your WRP Account, each time you download e-coupons, you will be required to input your Pin Code. You are solely responsible for the activity that occurs on your WRP Account, and you must keep your Pin Code for security. Please note that when you download e-coupons, for the ones requiring point redemption, WRP Points will be deducted immediately from your WRP Account and this action is irreversible. You are solely responsible for making sure that you read relevant e-coupon usage guidelines before downloading and use e-coupons before expiry. Points will not be refunded to you if the e-coupons remain unused pass expiry. In general, Membership Level e-coupons must be used within 30 days after downloading (or before promotion end date).

As described in more detail below, based on your Membership Level, you will be eligible to various e-coupons. The ability to download and use certain e-coupons is dependent on your current Membership Level. You may download a particular e-coupon multiple times depending on its usage guidelines. You may also use multiple e-coupons in one transaction as per usage guidelines.

There are no membership fees associated with WRP. Points in your WRP Account are complimentary, have no cash value and will expire and be removed from your WRP Account one year after they are earned if not redeemed prior.

WRP has a constantly evolving list of member rewards. Wagas reserves the right to modify these member rewards at any time at its discretion and without obligation, except as described in the “Modification” section.

White Level: 0 – 2500 points

You automatically become a White Level member when you successfully register your WRP Account, which entitles you to receive below member rewards*:

  • Any pasta or rice for 50RMB only after 5pm
  • Redeem 150 points for a croissant when buying coffee before 11am
  • Redeem 150 points for a fruit cup when buying coffee before 11am
  • Redeem 200 points for a coffee (regular cup)
  • Redeem 260 points for a slice of selected cakes
  • Redeem 300 points for a glass of house wine
  • Redeem 300 points for a loaf of selected bread after 7pm
  • Redeem 500 points for a juice (M) when ordering any salad/pasta/rice/sandwich after 2pm
  • Redeem 600 points for afternoon tea set for one

Orange Level: 2501 – 10000 points

When you have earned at least 2,501 points in your WRP Account within one Account Anniversary, you will have a complimentary upgrade from the White Level to the “Orange Level” with the following member rewards*:

  • Orange Level enjoys all White Level rewards, plus
  • Redeem 880 points for Wagas Big Breakfast or Baker & Spice Brunch Plate before 11am (Mon – Fri)
  • Redeem 1888 points for ‘wine of the month’ (1 bottle)
  • Redeem 1888 points for ‘cake of the month’ (6 inch)
  • Birthday treat: a complimentary coffee (regular cup) & a slice of selected cakes

Once you reach Orange Level status, you will maintain that status until the first Account Anniversary to occur that is at least 12 months after the date you reach Orange Level. That Account Anniversary is referred to as the “Anniversary Review Date”. The expiration of the points in your WRP Account before the Anniversary Review Date will not affect the continuation of your Orange Level status.

While in Orange Level status, if you have at least 2,501 additional points during the 12-months period that ends on your first Anniversary Review Date, you will qualify to remain at the Orange Level for another 12 months following that Anniversary Review Date. However, if you do not earn at least 2,501 additional points during the 12-months period that ends on your first Anniversary Review Date, you will lose Orange Level status at the end of that period and will revert to White Level status. The same process of determining the correct Membership Level will occur on each successive Anniversary Review Date based on the number of additional points earned in your WRP Account during the 12-month period that ends on that Anniversary Review Date.

Black Level: 10,001+ points

When you have earned at least 10,001 points in your WRP Account within one Account Anniversary, you will have a complimentary upgrade from the Orange Level to the “Black Level” with the following member rewards*:

  • Black Level enjoys all White & Orange Level rewards, plus
  • Welcome Gift: a bottle of complimentary wine
  • Redeem 6000 points for 600RMB worth of Wagas gift vouchers

Once you reach Black Level status, you will maintain that status until the first Account Anniversary to occur that is at least 12 months after the date you reach Black Level. That Account Anniversary is referred to as the “Anniversary Review Date”. The expiration of the points in your WRP Account before the Anniversary Review Date will not affect the continuation of your Black Level status.

While in Black Level status, if you have at least 10,001 additional points during the 12-months period that ends on your first Anniversary Review Date, you will qualify to remain at the Black Level for another 12 months following that Anniversary Review Date. However, if you do not earn at least 10,001 additional points during the 12-months period that ends on your first Anniversary Review Date, you will lose Black Level status at the end of that period and will revert to either Orange Level or White Level. The same process of determining the correct Membership Level will occur on each successive Anniversary Review Date based on the number of additional points earned in your WRP Account during the 12-month period that ends on that Anniversary Review Date.

*Every member reward e-coupon has its very own terms and conditions. For more details please refer to the e-coupon image and carefully read and understand its outlined usage guidelines.

Modification

Wagas reserves the right to modify these terms and conditions at any time at its discretion and without obligation, except as described in this “Modification” section. Wagas will provide reasonable advance notice by sending an SMS to the mobile number listed on your WRP Account or posting a notice on www.wagas.com.cn prior to modifying these terms and conditions, unless Wagas is unable to provide advance notice in order to comply with an applicable law, rule or regulation. It is your responsibility to review www.wagas.com.cn regularly for any changes to these terms and conditions.

If you use your My Virtual Card after the effective date of the modification stated in the notice that Wagas posts or sends by SMS, your first use of the My Virtual Card after that effective date will be your agreement to the modification. If you do not agree to a modification in such notice, you should use your e-coupons before the earlier of their expiration date or the effective date of the modification stated in the notice. Then you should stop using your My Virtual Card.

You should use your e-coupons before their expiration date. Please note that you cannot enjoy the benefits of your e-coupons without using the Wagas Reward Program.

Termination

Wagas reserves the right to terminate the Wagas Reward Program (either nationwide or in one or more cities within China) and/or these terms and conditions at any time at its discretion and without obligation, except as described in this “Termination” section. Wagas will provide reasonable advance notice by sending an SMS to the mobile number listed on your WRP Account or posting a notice on www.wagas.com.cn terminating the Wagas Reward Program, unless Wagas is unable to provide advance notice in order to comply with any applicable law, rule or regulation. It is your responsibility to review www.wagas.com.cn regularly to see whether the Wagas Reward Program has been or will be terminated.

Wagas may also terminate your WRP Account if you fail to comply with your obligations under these terms and conditions or you use your WRP Account in a manner that violates any applicable law, rule or regulation. If Wagas terminates your WRP Account, you will no longer have any points or e-coupons in your WRP Account or to be able to use your WRP Account. Since all benefits are complimentary, you will not be entitled to any refund in connection with any points or e-coupons.

Consent to Contact

Note that, by clicking “Submit” below, you are agreeing that Wagas, its affiliates or vendors may from time to time send you WRP Communications. If you do not wish to receive WRP Communications, you should not click “Submit”. Your agreement to receive WRP Communications does not limit any of the types or purposes of contact that you have consented to through the Terms of Use and/or Privacy Policy.

Governing Law, Dispute Resolution

Any dispute arising from or in connection with the Wagas Reward Program shall be submitted to Shanghai International Economic and Trade Arbitration Commission for arbitration.

Definitions

“Account Anniversary” means, for the WRP Account you create, each 12-month anniversary of the date when your 1st post-registration in store purchase occurred.

“China” means, for purposes of these terms and conditions, the People’s Republic of China, excluding Hong Kong, Macau and Taiwan.

“Eligible Payment Methods” means cash, bank debit cards, bank credit cards, personal checks, and such other payment methods as Wagas may designate from time to time as being eligible to result in the recording of purchases to WRP Accounts. “Eligible Payment Method” will not include redemption of e-coupons, physical coupons, prepaid cards, gift cards, gift certificates, in-kind exchanges, use of a credit issued to resolve a dispute or for any other reason, or any other payment methods (including those listed in the preceding sentence) that Wagas may designate from time to time as not being eligible to result in the recording of purchases to WRP Accounts.

“WRP Account” means a Wagas Reward Program Account.

“My Virtual Card” means the unique membership QR code generated post successful registration.

“WRP Communications” means communications by e-mail, mail to your mailing address, telephone or mobile phone by WRP, its affiliates or vendors:
(i) contemplated by the terms and conditions (including the benefits described above);
(ii) related to your WRP Account and/or the Wagas Reward Program;
or (iii) targeted exclusively to some or all of the customers with WRP Accounts.

“Purchase” means a purchase of full-priced Wagas and Baker & Spice goods in the amount of at least 1 Chinese Yuan using Eligible Payment Methods at participating Wagas and Baker & Spice stores in China.

“Terms of Use and/or Privacy Policy” means those terms of use and/or privacy policy that govern wagas.com.cn.

Privacy Policy

At Wagas, we strive to do everything we can to respect the trust customers have in our brand our commitment to your privacy is no exception. We are committed to protecting and safeguarding consumer privacy.

The information covered by the Policy includes, but not limited to, the personal information collected through the services available on our website located at www.wagas.com.cn, and the Wagas Reward Program, the personal information collected from the communication and exchange platform built on the application of network and mobile technology (e.g. social media).

  1. Types of Information We Collect and How It Is Used
    Wagas only gathers personal information, such as, first and last names, phone numbers and birthdays, when voluntarily submitted by you.
  2. Sharing of Personal Information
    Wagas may share personal information within the Wagas Family. The Wagas Family includes Wagas and our affiliates. Any use of this information by the Wagas Family will comply with this Policy.
  3. Security of Personal Information
    Wagas takes proper administrative measures and technical means to protect the security of your personal information and prevent them from unauthorized search, disclosure and loss, leakage, damage and distortion. Wagas, the Wagas Family member, employees of Wagas Family, business partners of Wagas and all third parties who are permitted to collect your personal information pursuant to this Policy, are required to comply with the duty of confidentiality.
  4. Changes to our Privacy Policy
    This privacy policy is effective as of May 2015. From time to time, it may be necessary for Wagas to change this privacy policy. We suggest that you check periodically for the most up-to-date version of our privacy policy. The Chinese version of this Policy shall prevail in case of any discrepancies between the Chinese and English versions.
  5. How to Contact Us
    If you have any questions regarding our Privacy Policy, please contact us at:
    Wagas Co., Ltd.
    2/F, No. 225 Xikang Road
    Shanghai 200040, P.R.C.